The Service Victoria CEO can collect, hold, and use regulated information from service agencies to carry out government functions.

Customers can no longer apply to the Victorian Civil and Administrative Tribunal (VCAT) to review decisions about electronic identity credentials.

The Service Victoria CEO is no longer required to maintain a specific Service Victoria database or follow its previous minimum standards for data collection and retention.

The Service Victoria CEO may disclose regulated information to the subject of the information, the entity they are working for, or other prescribed entities.

The Service Victoria CEO is authorized to support the digital delivery of government services and act as a centralized point of contact.

The Service Victoria CEO no longer needs Ministerial approval to establish a database for recording information on behalf of a service agency.

The Service Victoria CEO can charge non-Victorian government agencies for services provided under an agreement.

The Service Victoria CEO can contract with non-government entities to perform functions on their behalf for a fee.